Reviews
State Farm® Agent Laura Feltner
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Kayce Campbell
October 29, 2026
"I talked to Hannah about getting some insurance for the first time. She was super helpful and so nice!!!"
We responded:
"Kayce,
It's wonderful to hear that your first experience with us was a positive one! We're delighted that our team was able to assist you with your insurance needs. Thank you for taking the time to share your experience."
R J
October 29, 2026
"They had a great price for me. I got insurance immediately. They are very kind , every time I call"
We responded:
"R J,
It's wonderful to hear that you found our team kind and that we could assist you promptly with your insurance needs. Thank you for taking the time to share your experience and for the fantastic rating! "
Christopher Clement
October 28, 2026
"Deb Roll did amazing explaining my insurance."
We responded:
"Christopher,
We're delighted to hear that you had a great experience with our team! It's wonderful to know that the explanation of your insurance was clear and helpful. Thank you for taking the time to share your positive experience with us."
Hannah Gay
October 21, 2026
"Hannah was so helpful!!"
Ben Cole
October 12, 2026
"Friendly and helpful adding my new vehicle with full coverage"
We responded:
"Ben,
Thank you so much for your kind words! I'm thrilled to hear that you found the process of adding your new vehicle with full coverage to be friendly and helpful. It's always our aim to make things as smooth as possible for you. If there's anything else you need, feel free to reach out."
Bria Letanosky
October 8, 2026
"They are always so nice, very professional and helpful with anything I need or questions I may have! Wonderful Group!"
We responded:
"Bria,
Thank you so much for your kind words! It's wonderful to hear that you find our team professional and helpful. We're always here to assist with any questions or needs you may have. Your feedback truly brightens our day!"
Samuel Simpson
October 1, 2026
"Got a call from a State farm agent with the option to switch plans for a better vehicle insurance rate, after speaking with them, me and my wife got a quote that is over 200$ cheaper a month with even more coverage. Once all was finalized, I received all the paperwork and had some questions, so I called my agent and was answered quickly and politely. My agent was Shelley, she was patience and answered all my questions very thoroughly, policy premiums, due dates, paying the premium options, etc. Once the call was over I fully understood my plan policy, and options for payment arrangements. Looking forward to business with them."
We responded:
"Samuel,
Thank you so much for sharing your experience with our office! It's wonderful to hear that you and your wife found a vehicle insurance plan that suits your needs and offers more coverage. I'm glad Shelley was able to assist you with all your questions and provide clarity on your policy and payment options. We're thrilled to have you as part of our community and look forward to continuing to serve you."
Trent Vipperman
September 30, 2026
"It is always a great experience working with the team at Laura Feltner State Farm! Recently I had the pleasure of talking to Deb about some changes I needed to make on my policies, and she made it an extremely easy process. Highly recommend!"
We responded:
"Trent,
Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience with our team and that Deb was able to assist you smoothly with your policy changes. Your recommendation means a lot to us, and we're here to help with any of your insurance needs. "
Edna Eldridge
September 2, 2026
"Always been very helpful with any help I needed."
We responded:
"We greatly appreciate your review, Edna! Thank you. - Laura"
Kimberly Feltner
September 1, 2026
"Very nice customer service and very helpful"
We responded:
"Kimberly, it is always our mission to always provide you with excellent customer service. Thank you so much for the kind words! - Laura"
Jessica Wooton
August 31, 2026
"Shelley is great at doing her job. She is very helpful."
We responded:
"Thank you for the kind words, Jessica! - Laura"
Nehemiah Collier
August 31, 2026
"The absolute best service I’ve ever had."
We responded:
"Nehemiah, we appreciate the 5-star review! It means a lot to us, thank you for choosing our team. - Laura"
Rita Wooton
August 30, 2026
"Shelley was so helpful with all my questions and concerns!!! She was sweet & kind. Very patient too. If you ever need help, contact Shelley"
We responded:
"Rita, thank you for taking the time to leave this positive review for Shelley! We appreciate all of the feedback and your support. - Laura"
Jeremy Hunt
August 27, 2026
"Got me a great rate and awesome service"
We responded:
"Thank you, Jeremy! We’re glad you had a great experience with our office and appreciate you taking the time to leave us a review! - Laura"
Linda Hall
August 13, 2026
"Awesome experience thanks so much"
We responded:
"Thank you so much for the kind review, Linda! - Laura"
Michael
August 5, 2026
"Great service and friendly people! Our transition from our previous agent went smoothly."
We responded:
"Thank you, Mike! We’re glad your transition went smoothly and that you had a friendly, helpful experience with our team. We appreciate your review! - Laura"
Harold Feltner
August 5, 2026
"Very courteous, helpful. My wife passed recently and they were very helpful in filling out all the paperwork. I recieved payment really fast. Very satisfied with statefarm."
We responded:
"Thank you, Harold. We’re glad our team could be helpful during such a difficult time. We truly appreciate you taking the time to share your experience. - Laura"
Nico Royster
July 30, 2026
"Shelly watts helped me get everything figured out and she is just wonderful! Great experience and glad to have my insurance in safe hands!"
We responded:
"Thank you, Nico! We're so glad Shelly was able to help you get everything taken care of and make the process a great experience. We appreciate your kind words and thank you for choosing our office! - Laura"
James Capps
July 29, 2026
"This is a great place for insurance. The staff was extremely helpful. I would recommend them to anyone with any insurance needs."
We responded:
"Thank you, James! We're so glad you had a great experience with our team. We truly appreciate your recommendation and your support! - Laura"
Tiffany
July 29, 2026
"Shelly Watts is amazing!!"
We responded:
"Thank you for the kind words and review, Tiffany! - Laura"
Ryan Combs
July 29, 2026
"Shelly Watts was amazing and was very helpful with the experience!"
We responded:
"Thank you, Ryan! We're so glad Shelly provided such a helpful experience. We appreciate your kind words and thank you for choosing our office! - Laura"
Amanda Caudill
July 28, 2026
"Jared is a great asset to your company! He’s always helpful."
We responded:
"Thank you for your kind words Amanda! We are honored to have you a part of our agency family. - Laura "
crystal vanover
July 10, 2026
"I will never go anywhere else!"
We responded:
"Crystal, thank you for the wonderful review! We’re thrilled to hear you had such a positive experience with our office and appreciate you choosing us for your car insurance needs. We look forward to continuing to serve you! - Laura"
Kara Voccola
July 7, 2026
"I’m honestly not sure how there are so many great reviews here because my experience was completely different.
The ladies I spoke with were kind and professional, but the gentleman I dealt with after the loss of my father was anything but. I was trying to navigate a very difficult situation involving my late father’s older home while going through probate. I called hoping for guidance on the best path forward, and when I asked for advice, I was simply told to find a different insurance company.
I understand that not every problem has an easy solution, but compassion and professionalism cost nothing. At one of the hardest times in my life, I was met with dismissiveness instead of assistance.
To make matters worse, I never received written notice that the policy would not be renewed, despite Kentucky law requiring notice. That left me scrambling to deal with an issue I didn’t even know existed.
This experience was incredibly disappointing. I would not recommend this agency based on how I was treated during a time when I needed help the most."
We responded:
"Kara, we are truly sorry for the loss of your father. We understand that handling insurance matters while navigating the probate process can add to an already difficult time.
We're sorry to hear that your experience with our office left you feeling unsupported. Our intention is always to treat every person with compassion and respect, even when we're unable to provide the coverage being requested. Insurance eligibility is determined by company underwriting guidelines and legal requirements, and there are situations where we simply cannot issue or continue coverage, regardless of how much we wish we could help.
While we can't discuss the specifics of individual situations in a public forum, we appreciate you taking the time to share your feedback. We are always looking for ways to improve how we communicate during difficult circumstances, and we sincerely wish you and your family comfort and strength in the days ahead. - Laura"
Melissa Logan
July 4, 2026
"Needing a good affordable insurance State Farm is the place . Very friendly people."
We responded:
"Melissa, thank you so much for taking the time to leave a positive review! Our team appreciates you and your support! - Laura"